14 ph Privacy Policy – How We Protect Your Personal Data

When you register an account on 14 ph, we collect the personal details you provide during sign-up, including your name, date of birth, email address, and contact number. We also collect information needed to verify your identity and comply with applicable regulations, such as a government-issued ID when you request a withdrawal or when our compliance team initiates a review. During your use of the platform, we automatically collect technical data such as your device type, browser version, IP address, and session activity logs — this helps us keep the platform secure and running smoothly. Payment-related information, including your preferred payment method and transaction history, is recorded to process deposits and withdrawals accurately and to detect any unusual activity. We do not store full card numbers or sensitive banking credentials on our servers; payment processing is handled through secure third-party channels. Any information you voluntarily submit through support requests or feedback forms is also retained so we can respond to you effectively and improve our service.

The personal data we collect is used primarily to operate and maintain your account, process transactions in Philippine pesos, and deliver the platform features you have signed up for. We use identity and contact information to verify your eligibility to use the platform, to communicate important account updates, and to fulfil our obligations under applicable Philippine regulations. Technical and behavioural data helps us detect fraud, prevent unauthorised access, and ensure the integrity of games and transactions across the platform. We may use aggregated, anonymised data to analyse platform performance and improve the overall experience for Filipino players — this data cannot be used to identify any individual. Where you have opted in to receive promotional communications, we may use your contact details to send you information about relevant offers, new features, or platform updates; you can withdraw this consent at any time through your account settings. We will never sell your personal data to third parties for their own marketing purposes, and we will not share your information with any external party except as described in this policy or as required by law.

14 ph shares personal data only in limited and necessary circumstances. We work with trusted third-party service providers — including payment processors, identity verification partners, and platform infrastructure providers — who access your data solely to perform services on our behalf and are contractually bound to protect it. We may disclose your information to regulatory authorities, law enforcement agencies, or other government bodies when required to do so by applicable Philippine law or a valid legal order. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, which will be required to honour the commitments made in this Privacy Policy. We do not share your personal information with other players or any third party for advertising or profiling purposes without your explicit consent. All third-party partners are subject to strict data processing agreements and are not permitted to use your information for any purpose beyond what is necessary to deliver their contracted service.

We apply industry-standard security measures to protect your personal data from unauthorised access, loss, or misuse. All data transmitted between your device and the 14 ph platform is encrypted using secure protocols, and our servers are protected by multiple layers of access controls and monitoring systems. You are responsible for keeping your account password confidential and for logging out of shared devices after each session; 14 ph will never ask you to share your password through any channel. We retain your personal data for as long as your account remains active and for a reasonable period thereafter as required by applicable regulations or legitimate business purposes such as dispute resolution. When data is no longer needed, it is securely deleted or anonymised in accordance with our internal data lifecycle procedures. If you believe your account security has been compromised, please contact our support team immediately so we can take prompt action to protect your information.

As a user of the 14 ph platform, you have the right to access the personal data we hold about you and to request a correction if any of it is inaccurate or out of date. You may also request the deletion of your personal data in certain circumstances, subject to any legal or regulatory obligations that require us to retain specific records. If you wish to withdraw your consent to receive marketing communications, you can do so at any time through your account settings or by contacting our support team directly. You have the right to object to certain types of data processing and to request that we restrict how we use your data while a query or complaint is being resolved. To exercise any of these rights, please reach out through the support channels available after you log in to your account, or visit our FAQ page for guidance on the process. We will respond to all valid data rights requests within a reasonable timeframe and in accordance with applicable Philippine data protection requirements.

14 ph may update this Privacy Policy from time to time to reflect changes in our platform, applicable regulations, or industry best practices. When we make material changes, we will notify registered users through the platform or via the contact details associated with their account. The most current version of this policy will always be available on this page, and the effective date at the top of the page will be updated accordingly. Continued use of the platform after any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so you remain informed about how your data is being handled. If you have any concerns about a change to this policy, please contact our support team or visit the FAQ page before continuing to use the platform.